Product Delivery Policy and Mechanism:

Delivery Time:

• Delivery and shipping time within Jeddah city is within 1-3 working days with the possibility of specifying the receipt time after your order has been confirmed successfully.
• Delivery and shipping time for all regions of the Kingdom of Saudi Arabia: within 2-5 working days for all regions of the Kingdom of Saudi Arabia with the possibility of specifying the receipt time after your order is successfully confirmed.
• The duration of international shipping is subject to the policies of delivery service providers and the standards of each country.

Delivery Scope:

• Our products are to be shipped to all regions of the Kingdom of Saudi Arabia and the world.

Shipping Costs:

• Shipping is free when the total order value exceeds 350 three hundred and fifty Saudi riyals or more.
• The shipping cost for orders less than 350 three hundred and fifty Saudi riyals ranges from 18-35 Saudi riyals.
• International shipping cost is to be calculated based on each country's standards and may include (additional handling fees, customs clearance fees, etc.) according to each country's policy.

Order Cancellation:

• The customer can cancel the order before the shipment is to be picked up by the shipping company or delivery representative.
• If the order had been shipped, the customer cannot make any modifications or cancellations to the order.
• Caffeine Lab has the right to cancel shipping an unavailable product from the order and ship the remaining products with a refund of the cancelled product's value without notifying the customer.
• The store has the right to cancel any customer's order in case of a website malfunction or due to a pricing error or product out of stock and refund the amount to the customer's bank account or card, and the customer has no right to demand the product's availability.